When the Phone Rings

Grand Ledge schools scrap a policy requiring staff to answer calls, reflecting the realities of modern school communication.

Trustee Coban Holmes walks through rescinding a school policy that required a phone to be answered by a person every time during the March 9 work session meeting.

GRAND LEDGE — For the last few years, Grand Ledge Public Schools maintained a rule designed to ensure that when someone called a school building, a person — not a machine — would answer.

Recently, the school board concluded that expectation no longer reflects how modern districts operate.